FAQ (Frequently Asked Questions)
The FAQ (Frequently Asked Questions)
Why is the consistency different from the product I just ordered to the one I already have?
Our products are freshly handmade, and we use natural and organic ingredients with no harmful chemicals. Due to the nature of the ingredients, the consistency and scent may differ.
Where are you based?
We are based in Helsinki, Finland. We are global and want to connect with you wherever you are. If your delivery destination is not on the countries list, please contact us.
How much is shipping?
As a new business, we are currently limited in our ability to absorb postage and packaging costs. We do try to offer free Finland shipping where possible and seek to partner with retailers worldwide to make reduce shipping costs for you. Our shipping fees are:
All orders are delivered via Posti. We aim to deliver your order 3-5 working days after payment has been processed.
We offer Free tracked Finland shipping on all orders over 40€.
For all orders under 40€ shipping is a flat rate of 5,90€.
We offer Free
Europe (outside of Finland)
We deliver to all countries in Europe. We aim to deliver your order 7-10 working days after payment has been processed.
Rate is 8-25€
The USA and Canada & Rest of the World
Shipping is 25-45€ with inclusive tracking. Please allow 5-15 business days for delivery.