FAQ (Frequently Asked Questions)
The FAQ (Frequently Asked Questions)
Why is the consistency different from the product I just ordered to the one I already have?
Our products are freshly handmade, and we use natural and organic ingredients with no harmful chemicals. Due to the nature of the ingredients, the consistency and scent may differ.
Where are you based?
We are based in Helsinki, Finland. We are global and want to connect with you wherever you are. If your delivery destination is not on the countries list, please contact us.
How much is shipping?
As a new business, we are currently limited in our ability to absorb postage and packaging costs. We do try to offer free Finland shipping where possible and seek to partner with retailers worldwide to make reduce shipping costs for you. Our shipping fees are:
Standard shipping within Finland is free on any order above €45.
Standard fulfilment & shipping takes 5~8 business days after the order is placed using Posti. Standard shipping is a flat rate of €6.95 for all orders (for orders under €45)
Europe (outside of Finland)
We ship to all countries in Europe. This service takes anywhere up to 7~10 business days and has a rate of €8~25.
The USA and Canada & Rest of the World
Shipping is 25~45€ with inclusive tracking. Please allow 5~15 business days for delivery.